Find all the shipping information you need by category below, and feel free to call us at 800-889-2432 if you have any questions.
PANTRY ITEMS, APPAREL, KEEPSAKES AND NON-MEAT GIFT SETS:
Map refers to shipping schedule for these items only.
We make every effort to fill orders that are received prior to 12:00 pm CST, Monday through Friday, on the same day that the order is placed. However, we cannot guarantee your order will ship on the same day it is placed, especially if placed on a weekend, holiday or during the Christmas season.
All orders are shipped via standard ground service and generally arrive within 3 to 7 business days from the time they ship, depending on the final delivery destination. These items ship Monday through Friday, excluding holidays. Please allow 72 business hours, from the time you place your order, for processing. Holidays and peak periods may require additional processing time.
We cannot accommodate requests to hold orders for future ship dates.
Our flat-rate standard ground shipping is $12.00 per valid shipping address for ground service within the contiguous 48 states – no matter how much you ship at one time to one address! Apparel-only orders ship free via USPS (7-10 business days). Please double check all address information for your orders. You are responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information.
For deliveries to Alaska and Hawaii, there is an additional $22.00 shipping charge. Shipments to Alaska or Hawaii require upgraded 2-day shipping; please call us at 800-889-2432 for more information.
For P.O. Boxes, international destinations, Canada, Puerto Rico, APO or FPO addresses, please call 800-889-2432. Additional charges may apply.
We can ship nearly anywhere in the world. Costs will be calculated at the time the order is placed. Please be aware that certain items may not be permitted through customs in some countries. Call 800-889-2432 or email us to discuss international shipping.
For even faster delivery of our pantry items, apparel, keepsakes and non-meat gift sets, we offer a variety of express shipping options. Costs for these services are calculated at checkout for the weight and size of your shipment.
- Priority Overnight (next business day by 10:30 am)
- Standard Overnight (next business day by 3:00 pm)
- 2 Day (2nd business day by 4:30 pm)
ALL SHIPPING PRICES ARE SUBJECT TO CHANGE.
HEAT N' EAT SIDES, MEAT ITEMS AND MEAT GIFT SETS:
Heat n' Eat sides, Bacon, Spiral Ham, Hog Heaven and Smokehouse Special ship Monday through Wednesday, excluding holidays, via UPS 2-Day and generally arrive 2 to 3 business days from the time they ship, depending on the final delivery destination. Heat n' Eat Sides ship frozen on dry ice, adhering to USDA and FDA guidelines for production and shipping. Bacon and Spiral Ham ship cooled in an insulated cooler. Heat n' Eat sides should be kept frozen. Bacon and Spiral Ham should be refrigerated immediately.
Whole Country Ham, Country Ham Slices and Country Ham Biscuit Pieces are USDA-approved shelf-stable products, good out of refrigeration for up to 7 days. These items ship separately via UPS Ground and generally arrive 3 to 7 business days from the time they ship, depending on the final delivery destination.
We make every effort to fill orders on the next business day after they are placed, Monday through Wednesday. These orders placed on Wednesday through Sunday will be shipped on Monday or Tuesday. Holidays and peak periods may require additional processing time.
We cannot ship our Heat n' Eat sides, meat items or meat gift sets to P.O. Boxes, Alaska, Hawaii, international destinations, Canada, Puerto Rico, APO or FPO addresses.
The Loveless Cafe is not responsible for packages delivered and left out of refrigeration for extended periods of time. The Loveless Cafe is not responsible for recipients not at home at the time of delivery of express cooled packages.
Heat n' Eat sides, meat items and meat gift sets ship separately and may arrive on a different day than the rest of your order.
The shipping charge for all meat items and meat gift sets is $15 per set, shipped via UPS. The shipping charge for Heat n' Eat sides is $38.00 per package; shipped frozen on dry ice. Please double check all address information for your orders. You are responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information.
If you would like to upgrade to faster shipping, please call us at 800-889-2432.
ALL SHIPPING PRICES ARE SUBJECT TO CHANGE.
LOCAL PICKUP AND DELIVERY OPTIONS
Available only in Nashville, Tennessee.
FREE CURBSIDE PICKUP
Online order pickup is available at Hams & Jams Market: 8400 Hwy 100 Nashville TN 37221 between 9am and 4pm, Monday - Friday. Please call us at 1-800-889-2432 upon arrival.
Orders placed by 12:00pm CST Monday through Friday will be available for pickup within 2 hours. Orders placed between 12:00pm CST Friday and 12:00pm CST Monday will be available for pickup at 2:00pm CST Monday. Choose "Curbside Pick-up" as your shipping option in the online checkout process. Orders will be packed in a Loveless Cafe shopping bag. Payment is due at checkout; orders must be picked up within 14 days.
FREE LOCAL DELIVERY
Free delivery is available with a $50 order minimum for select zip codes surrounding the Loveless Cafe and the Nashville area. Click here for a list of eligible zip codes. If your order is eligible for free local delivery, you will see "Local Delivery" as a shipping option in the checkout process. Orders placed by 12:00pm CST Monday through Thursday will be delivered the next business day. Orders placed between 12:00pm CST Friday and 12:00pm CST Monday will be delivered Tuesday. Orders will be packed in a shipping box. Holidays and peak periods may require additional processing time.
Additional Information For All Orders:
Please inspect all orders upon receipt to check for damaged or defective goods. In the unlikely event that your order arrives damaged, please inform us within 72 hours of receiving your order by sending an email to firstname.lastname@example.org with a photo image of the damage, if possible. In order to return or exchange an item, depending on the circumstances, we may require the return of the original item, the box in which your items were delivered, packaging materials and all box contents.
Please ensure Heat n' Eat sides are kept frozen, and all Bacon and Spiral Ham are placed in refrigeration immediately upon arrival. Country Ham Slices and Pieces are USDA-approved shelf-stable products, good out of refrigeration for up to 7 days.
Our customer service team members are available Monday through Friday, 8:30 am – 4:30 pm CST, excluding holidays. Call us at 800-889-2432 or email email@example.com. Please have your order number ready.
Orders weighing 150lbs or greater may require freight shipping with palletization, which is an additional cost. We will contact you should your order meet these requirements. You can also call 800-889-2432 for a quote in advance. Bulk orders may require additional processing time; please allow 10 business days for receipt.
The Loveless Cafe Gift Cards ship for free via USPS. Please allow 10 business days for receipt. USPS shipping cannot be tracked. Shipping can be upgraded to UPS for an additional fee; call us at 800-889-2432 if you would like to upgrade.
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